Refund Policy

Digital products: all sales are final

Because our products are instant digital downloads (Excel workbooks and PDF guides that cannot be "returned"), all sales are final once your files have been delivered. Please read the product description, screenshots, and compatibility notes (Excel 2016+ / Google Sheets) carefully before purchasing — and email us if anything is unclear.

Exceptions

We will make it right in these cases:

• Duplicate charge — you were charged twice for the same order. The duplicate payment will be refunded in full.
• Defective file — the downloaded file is corrupted or unusable. We will first send you a working replacement; if the problem cannot be fixed, you will be refunded.
• Non-delivery — your payment went through but you never received the files and we cannot deliver them.

How to request a refund

Email info@metatrendonline.com within 14 days of purchase with:

• Your order confirmation / Paddle receipt
• The email address used at checkout
• A short description of the problem

Approved refunds are issued to the original payment method by our payment processor (Paddle) and may take 5–10 business days to appear on your statement.

What is not covered

• Change of mind after downloading the files.
• Compatibility issues with software older than the stated requirements (Excel 2016+ / Google Sheets).
• Problems caused by modified or user-edited copies of the files.

Contact

Refund questions: info@metatrendonline.com

This is a standard refund-policy template for a small digital-goods store — not legal advice.